Consumer Terms of Service
Please read full policy before requesting return.
If you are not happy with your Paperproducts Design purchase, we will accept a return for a refund or exchange within 30 days of purchase. If you purchased your product from a 3rd party retailer we are unable to accept your return.
Product must be received in perfect/resalable condition including all gift boxes and protective sleeves. If product is damaged in shipping to our facility you will need to file a claim with your shipping carrier and we will not be responsible for damages.
Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from Paperproeucts Design confirming this.
Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. Paperproducts Design will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
Please enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received.
For returns please email firstname.lastname@example.org to receive an authorization code and return address.
All returns will only be credited to the original purchasing credit card number.
Paperproducts Design currently ships all packages from our warehouse in Novato, California using FedEx or USPS. We typically ship orders in 3-5 business days. Please refer to the map below for estimated transit time from our warehouse. Typically ground shipping to anywhere in the continental US takes 3-7 business days.
Note: Some oversized items may incur additional charges.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Paperproducts Design Inc USA. The collective work includes works that are licensed to Paperproducts Design. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Paperproducts Design. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Making a product utilizing PPD’s licensed products in the process and then selling that product is illegal and constitutes a copyright infringement which is subject to legal action.